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Shipping

Delivery in Russia

The delivery is carried out by CDEK, Russian Post or BOXBERRY at your choice.

If you order is more than 5 000 rubles, we will deliver it for free by Russian Post.

Items are checked for availability, carefully packed and transferred to the delivery service within 3−4 business days.
Worldwide shipping

The delivery is carried out by DHL or the Russian Post.

The cost of delivery depends on the destination country and is calculated by the manager.

The delivery estimated time is 14 business days to 2 months, depending on the work of customs.

Payment

We ship orders after 100% prepayment.
You can pay with a card on the website.

On the page for entering bank card data, you will need to enter the following information: card number, cardholder name, card expiration date and security code. Next, you will be redirected to your bank's page to enter the security code that will be sent in a text message.

Payment on the website is carried out by:
* The payment service via the Internet is carried out in accordance with the Rules of international payment systems on the principles of confidentiality and security of payment.

Modern methods of verification, encryption and data transmission over closed communication channels are used to secure client’s information.

Returns

Our Policy

The Buyer has the right to refuse the ordered goods at any time before receiving it, and after receiving the Goods (within 7 (seven) days*) from the online store or within 14 days after making a purchase in an offline store.

The return of goods of proper quality is possible if its unworn and factory labels, tags and a document confirming the fact and conditions of purchase of the specified goods are preserved. Used or worn goods can’t be returned **

According to the legislation of the Russian Federation, we cannot accept lingerie (Boudoir) for return and exchange.

*In accordance with paragraph 21 of the Decree of the Government of the Russian Federation dated 27.09.2007 No. 612 "On approval of the Rules for the sale of goods by remote means"

**According to paragraph 1 of Article 25 of the Law of the Russian Federation "On Consumer Rights Protection" dated 07.02.1992 No. 2300−1

***According to paragraph 4 of Article 26.1 of the Law of the Russian Federation "On Consumer Rights Protection" dated 07.02.1992 No. 2300−1, if the consumer refuses the goods, the seller must return the amount of money paid by the consumer under the contract, with the exception of the seller’s expenses for the delivery of the returned goods from the consumer, no later than 10 (ten) days from the date of the consumer’s submission of the corresponding claim.
Refunds in Russia

1. Contact us by WhatsApp

2. Send the parcel by any courier company at your expense to:

RUSSIAN POST
Kostroma, 6 Sovetskaya str.
156 000
Streltsov Andrey Sergeevich
+7 905 152-35-72

CDEK
Kostroma, 40 Kommunarov str.
IE Belimova Anna
+7 960 743-68-84

3. Specify "IE Belimova" as the recipient, otherwise we will not be able to receive the parcel
4. The phone number of the courier is specified only for the registration of the parcel. You DON’T NEED to call him
5. We do not collect parcels sent with payment upon receipt.
6. After the refund is approved, we will transfer the sum to the card or bank account within 5−10 banking days. Please note that the refund depends on the processing transaction speed of your bank and it can take up to 30 banking days.
7. Refunds are made after deducting the amount paid for delivery at the time of ordering***.