Website Visitor — a person who has come to provancbelimova.com without the purpose of placing Orders.
User — a visitor of the website, who accepts the terms of this Agreement and wishes to place Orders in the online store "provancbelimova".
Buyer — a person who accepts the public offer on the terms of this offer, placing orders and purchasing goods from IE Anna Stanislavovna Belimova, which are presented on the website en.provansbelimova.com
, for their personal, household and other needs, not related to business activities.
Seller — Individual Entrepreneur Anna Stanislavovna Belimova, TIN 440 123 728 950 OGRNIP 318 440 100 004 163, registration address: 156 019, Kostroma region, Kostroma, 2-ya Dorozhnaya 1A — 5
Internet-shop is an official Internet-shop of IE Anna Stanislavovna Belimova, located at en.provansbelimova.com
, where the Goods offered by the Seller for purchase, as well as the conditions of payment and delivery of Goods to Buyers are presented.
Website — en.provansbelimova.com
Goods — clothes, shoes, accessories and other goods offered for sale on the Site.
Order — duly executed and placed request of the User, the Buyer (the relevant fields on the site in the section "Basket", "Ordering") for the purchase and delivery at the address specified by the User, the Buyer / by means of self-delivery of Goods, selected on the Site.
Acceptance — the registration of the Buyer’s order for the Goods in accordance with the terms of the Public offer.
1 General terms
1.1 The Seller sells Goods through the online store at en.provansbelimova.com
1.2. By ordering the Goods through the online store, the User agrees with the conditions of sale of Goods, set forth below (hereinafter — Terms of Sale of Goods). In case of disagreement with this Public offer, the User shall immediately stop using the service and leave en.provansbelimova.com
1.3. These Terms of sale, as well as the information about Goods, presented on the Site are a public offer in accordance with Art. 435 and paragraph 2 art. 437 of the Civil Code of the Russian Federation. Relations in the field of consumer rights protection are regulated by the Civil Code of the Russian Federation, the Law "On Protection of Consumer Rights", the RF Government Decree "On Approval of the Rules of Sale of Goods by Distance" and other federal laws and legal acts of the Russian Federation adopted in accordance with it.
1.4 The Public offer may be changed by the Seller unilaterally without notification of the User/Buyer. The new edition of the Public offer shall be effective after its publication on the Website and shall apply to any Order placed after publication, if not otherwise provided by the terms and conditions of this Public offer.
1.5.1 The Public offer is considered to be accepted by the Website Visitor / Buyer from the moment the Buyer places the Order without authorization on the Website, as well as from the moment the Buyer accepted the Order through the "Order Form" page of the Website, which opens in case of going to the "Checkout" page in the Basket section.
1.5.2 The agreement, concluded on the basis of the Buyer’s acceptance of this offer, is a contract of adhesion, to which the Buyer joins without any exceptions and/or reservations.
1.5.3 The fact of placing an order by the Buyer is an unconditional acceptance by the Buyer of the terms of this Agreement. The Buyer, who has purchased the goods from the Seller’s online store (placed an order), shall be considered as a person who has entered into a relationship with the Seller under the terms of this Agreement.
1.6 The retail purchase agreement shall be considered concluded from the moment the Seller issues the Buyer a cash or sales receipt or any other document confirming payment for the goods.
1.7 By submitting his e-mail address and phone number to the Seller, the Site Visitor / Buyer consents to the use of these means of communication by the Seller, as well as the third parties engaged by him to fulfill obligations to Site Visitors / Buyers, for the purposes of advertising and informational mailings containing information about discounts, upcoming and current promotions and other activities of the Seller, the transfer of the order for delivery, as well as other information directly related to the performance of obligations.
1.8. By carrying out the Order, the Buyer agrees that the Seller may entrust the execution of the Contract to a third party, while remaining responsible for its execution.
1.9 The Buyer can place an order in the online store at provancbelimova.com 24 hours a day, 7 days a week, except during periods of maintenance work or technical failures.
1.10. The addresses and operating hours of the pickup point, as well as the terms of return are available on the website en.provansbelimova.com
in the sections "Delivery
" and "Returns
1.11. All the text information and graphic images of the goods posted on the Website are the property of the Seller or his counterparties. Viewing the information or printing out the pages of the Website is permitted only for personal use.
2. Subject of offer
2.1 The subject of this Public offer is enabling the User to purchase for personal, family, household and other needs, not related to business activities, the Goods, presented in the catalog of the Internet-shop at en.provansbelimova.com
, by purchasing the Goods.
2.2 This Public offer applies to all kinds of Goods and services presented on the Website, as long as such offers with descriptions are present in the catalog of the Internet-shop.
3. Goods and the order of purchase
3.1 Registration on the Site is not compulsory for Ordering.
3.2 The Seller is not responsible for the accuracy and correctness of the information provided by the User when ordering goods.
3.3 Communication of User/Buyer with managers and other representatives of the Seller shall be based on the principles of common morality and communication etiquette. The use of obscene words, profanity, abusive language, as well as threats and blackmail is strictly prohibited, regardless of in what form and to whom they were addressed.
3.4 In case the Goods ordered by the Buyer are not available in the Seller’s warehouse, the Seller has the right to exclude the said Goods from the Order / to cancel the Buyer’s Order, notifying the Buyer by sending a corresponding e-mail to the address indicated by the Buyer during registration. The photographs accompanying the Goods are simple illustrations of the Goods and may differ from the actual appearance of the Goods. Descriptions / specifications accompanying the Goods do not claim to be exhaustive and may contain typographical errors. In order to clarify the information on the Goods, the Buyer should contact the Seller through the feedback system specified in the "Contacts
3.5 In case of cancellation of a fully prepaid Order, the cost of the cancelled Goods is returned by the Seller to the Buyer in the way in which the Goods were paid for.
3.6. The Buyer’s Order shall be placed in accordance with the procedures specified in the "Shopping cart" section of the Website.
3.7 The Buyer shall be fully responsible for providing incorrect information, which made it impossible for the Seller to properly perform its obligations to the Buyer.
3.8 After placing the Order on the Site, the Buyer shall be provided with the information on the expected date of delivery by sending an email to the address specified by the Buyer during registration.
3.9 The date of transfer of Goods may be changed by the Seller unilaterally in case of objective, in the Seller’s opinion, reasons.
4. Order Delivery
4.1 Methods as well as approximate terms of delivery of the Goods sold by the Seller are specified on the Website in the "Delivery
" section at en.provansbelimova.com
. Specific delivery terms may be agreed by the Buyer when confirming the order.
4.2 Delivery shall be made to all cities of Russia and/or around the world by transport company and/or postal service. The territory of delivery of Goods, presented on the Website and sold by the Seller, is not limited (worldwide) and/or in exceptional cases is defined depending on the type of Goods. In exceptional cases, the territory and/or methods of delivery are specified in the design section of the Goods and/or clarified with the Seller.
4.2.1 Delivery to individual countries may be restricted by the laws of the country of delivery and/or regulations of individual countries and/or international relations. In case of delivery restrictions, the goods must be returned to the Seller in an accessible way, the money paid for the goods shall be returned within 10 days in the way in which the money was paid for the goods.
4.2.2 The Buyer may perform self-delivery from all the Seller’s stores on the territory of the Russian Federation.
4.2.3 Along with the Goods, the Seller shall provide a return form with information on the return period and a Goods care leaflet.
4.2.4. for Customers from far-abroad countries, the Seller sends the order without taxes and duties of the Buyer’s country of stay. The delivery price does not include taxes and duties.
4.3 The Seller tries to observe the agreed terms of delivery as much as possible. The Seller is not responsible for possible delays in delivery due to unforeseen circumstances, which occurred through no fault of the Seller.
4.4 Upon delivery, the Order shall be delivered to the Buyer or a third party specified in the Order as the recipient (hereinafter the Buyer and the third party are referred to as the "Recipient"). In case of impossibility to receive the Order by the above-mentioned persons, the Order can be delivered to the person who can provide the information about the Order (number of shipment and/or Recipient’s name).
4.5 The risk of accidental loss or accidental damage to the Goods is transferred to the Buyer from the moment the Order is handed over and the Recipient signs the documents that confirm the delivery of the Order. In case of non-delivery of the Order, the Seller shall compensate to the Buyer the cost of the Order paid by the Buyer and the delivery in full after receiving the confirmation of the loss of the Order.
4.6 The cost of delivery of each Order is calculated individually and depends on the selected delivery method.
4.7. The User understands and agrees that: the delivery is a separate service that is not an integral part of the Goods purchased by the Buyer. Claims to the quality of the purchased Commodities, arising after receipt and payment for the Commodities, are considered in accordance with the RF Law "On Protection of Consumer Rights" and the warranty obligations of the respective Seller. In this connection purchase of Commodities with delivery shall not give Buyer the right to require delivery of the Commodities for the purpose of warranty maintenance or replacement, shall not give an opportunity to carry out warranty maintenance or replacement of Commodities by way of coming to Buyer and shall not imply a possibility of return of Commodity delivery cost in cases when Buyer is entitled to receive a refund for the Commodities as such in accordance with the Consumer Rights Protection Law of Russian Federation dated February 7th, 1992 N 2300−1.
4.8 The obligation of the Seller to deliver the Goods to the Buyer shall be considered fulfilled at the moment of delivery of the Goods to the Recipient or receipt of the Goods by the Recipient at the post office or at the pre-agreed place of delivery of the Order (including the pick-up point).
4.9. when receiving the Order from a transportation company or postal service, after payment for the delivered Goods, the Recipient shall inspect the delivered Goods and open them in the presence of employees of the transportation company or postal service to check the Goods for compliance with the declared quantity, range and completeness of Goods, as well as check the integrity of packaging. In case of any claims to the delivered Goods (shortage of goods, enclosure of Goods different from those specified in the description of shipment, manufacturing defects, other claims) the Recipient shall draw up a Statement of Identified Nonconformities in the presence of workers of the transportation company or postal service. If the Recipient does not make a claim in the above-mentioned order, the Seller is deemed to have fully and properly fulfilled his obligation to transfer the Goods.
4.10. In case of return of Goods delivered by means of transportation company or postal service due to existence of claims to Goods the Recipient shall attach the following documents to the Shipment containing the returned Goods: application for refund; copy of the Statement of Identified Nonconformities; copy of payment receipt; copy of the Shipment inventory; return form, photo fixing the defect, expertise report (in case it was made).
5.1 Price of the goods, sold in the Internet-shop, is specified in rubles of the Russian Federation. Payment shall be made to the accounts specified by the Seller.
5.2 The prices of the Goods shall be determined by the Seller unilaterally and shall be specified on the pages of the Internet-shop at en.provansbelimova.com
. In case the price of Goods ordered by the Buyer is incorrect, the Seller informs the Buyer to confirm the Order at the corrected price or to cancel the Order. If it is impossible to contact the Buyer, this Order is considered to be cancelled, except for the cases when the price of Goods was reduced and/or was lower than it was indicated on the pages of the e-shop. If the Order has been paid, the Seller shall return to the Buyer the amount paid for the Order in the same way it was paid.
5.3 The price of Goods on the Website can be changed by the Seller unilaterally. In this case the price of the Goods ordered by the Buyer shall not be subject to change. The offer to conclude a contract for a particular Goods is valid for the period when the Goods are on the Seller’s website, provided that the Goods are available in the Seller’s warehouse.
5.3.1 The Buyer can make payment in the following ways:
— Online payment on the website;
— Payment through Apple Pay Sberbank;
5.3.2 The method of payment depends on the availability of delivery in the particular locality. For more information on the methods of payment, see the "Payment and delivery
" sections of the site.
5.4 Special features of payment for Goods by bank cards:
5.4.1 In accordance with the regulation of the Central Bank of the Russian Federation "On issue of bank cards and on operations performed with the use of payment cards" from 24.12.2004 № 266-P bank card operations are performed by the card holder or his authorized person.
5.6 Authorization of transactions on bank cards is carried out by the bank. If the bank has reasons to believe that the operation is of fraudulent nature, the bank has the right to refuse to carry out this operation. Fraudulent operations with bank cards are covered by Article 159 of the Criminal Code of the Russian Federation.
5.7. In order to avoid different types of misuse of bank cards when paying, all the Orders placed on the Website and prepaid by bank card shall be checked by the Seller.
5.8. The Seller is entitled to provide discounts on the Goods and set up a bonus program. Types of discounts, bonuses, procedure and conditions of charging are determined by the Seller independently and indicated on the Website.
5.9. If the recalculated value of the Seller’s Goods includes kopecks when applying the discount/bonus, such Goods value shall be rounded downwards to a value multiple of 1 (One) ruble.
5.10. In the event of marketing activities involving attachments of any objects in shipments with the Buyer’s Order, delivery of the said attachments shall be made at the Buyer’s expense. In order to refuse the attachment, the Buyer should contact the Seller through the section "Contact us
6. Return and exchange of goods and money
6.1.1 Return of Goods sold by the Seller is carried out in accordance with the following return conditions.
6.1.2 Return or exchange of goods is possible when: its trade dress (packaging, seals, labels), consumer properties, the completeness of the goods, as well as the document confirming the fact and conditions of purchase of the specified goods (sales or cash voucher) are preserved.
6.2 Return of Goods of Proper Quality
6.2.1 The Buyer shall have the right to refuse the ordered Goods at any time before receiving them, and upon receipt of Goods — within seven (7) days if the Goods are purchased in an online store, and fourteen (14) days if the Goods are purchased in a retail store, excluding the day of purchase, except for Goods made to order, on a creative assignment approved by User/Buyer. Return of Goods of proper quality is possible if their trade dress and consumer properties are preserved (clause 6.1.2 of the offer).
6.2.2 In case of Buyer’s refusal from Goods the Seller returns him the cost of returned Goods, except for Seller’s expenses related to delivery of Goods returned by User/Buyer, within 10 (Ten) days from the date of receipt of returned Goods at Seller’s warehouse together with application for refund filled by Buyer.
6.2.3 If at the moment of User’s/Buyer's application there are no similar goods available at the Seller, the Buyer has the right to reject this Public offer and demand a refund of the money paid for the said Goods. The Seller is obliged to return the monetary amount paid for the returned Goods within 10 (Ten) days from the date of return of the Goods.
6.2.4 To process the return of Goods of proper quality (including for the reason of exchange) the Customer undertakes to carefully pack the Goods (with all accessories and full set of accessories specified in the technical documentation for the Goods) and enclose the following documents:
— Application for return of the goods in the form of a completed return form, indicating the applicant’s data: Full name, address of residence, contact phone number;
— A copy of the payment receipt.
6.3 Return of Goods of Improper Quality:
6.3.1 The goods of inadequate quality mean goods which are defective and cannot ensure the performance of their functional qualities, do not meet the requirements specified in the creative assignment (when making goods to order). The received Goods must correspond to the description on the Site. The difference in design elements or design from the description stated on the Website is not an indication of inadequate quality.
6.3.2 The appearance and completeness of the Goods, as well as the completeness of the entire Order shall be checked by the Recipient at the time of delivery of the Goods.
6.3.3 Upon delivery of the Goods the Buyer signs the delivery receipt in the column: "Order accepted, completeness complete, I have no claims to the quantity and appearance of Goods", or in any other similar document issued by the Seller, in the column that provides a note by the Buyer stating that he has no claims to completeness, quantity and quality of Goods. After receipt of the Order, no complaints about external defects of the Goods, their quantity, completeness and marketable appearance shall be accepted.
6.3.4 If the Buyer received the Goods of inadequate quality and if it was not agreed otherwise by the Seller, the Buyer shall have the right to use the provisions of art. 18 "The rights of the consumer upon detection of defects in the goods" of the Russian Federation Law of 07.02.1992 N 2300−1 "On Protection of Consumer Rights".
6.3.5 Claims for a refund of the amount paid for the goods shall be met within ten (10) days from the date of the relevant claim (Art. 22 of the RF Law "On Protection of Consumer Rights").
6.3.6 The return of funds is carried out by means of refund of the paid Goods to the bank card indicated when ordering the Goods.
6.4 Methods of refund:
6.4.1. Through the retail store
6.4.2. By a transportation company, or by postal service, at the Buyer’s request. The Buyer sends the returned goods by parcel, without cash on delivery. Parcels sent by cash on delivery are not accepted for return. A completed return application (return form) must be included in the parcel.
7.1 Seller is not liable for damages caused to the Buyer in consequence of improper use of goods purchased in the online store.
7.2 The Seller is not responsible for the accuracy and correctness of the information provided by the User when registering or placing an Order.
8. Protection of personal data
8.1 Personal data of the User/Buyer shall be processed in accordance with the Federal Law No. 152-FL "On Personal Data".
8.2 When registering on the Site, the User provides the following information: last name, first name, middle name, contact phone number, e-mail address, date of birth, gender, delivery address with city zip code.
8.3 By providing their personal information to the Seller, the Site Visitor / User / Buyer agrees to their processing by the Seller, including for the purposes of the Seller’s obligations to the Site Visitor / User / Buyer under this Public offer, the promotion of products and services by the Seller, electronic and SMS polls, monitoring the results of marketing campaigns, customer support, the organization of delivery of goods to Customers, conducting prize draws among Site Visitors / Users / Buyers, controlling, and monitoring.
8.4 Processing of personal data means any action (operation) or set of actions (operations), performed with or without the use of automation with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transfer (including transfer to third parties, not excluding cross-border transfer, if the need for it occurred during the performance of obligations), depersonalization, blocking, deletion, destruction of personal data, and also transfer of its storage (including cross-border transfer to third parties, if the need arose during the performance of obligations).
8.5 The Seller has the right to send informative, including advertising messages to e-mail and cell phone of User/Buyer with his consent, expressed by performing actions that uniquely identify this subscriber and allow to reliably establish his will to receive the message. The User/Buyer may refuse to receive advertising and other information without explaining the reasons for refusal by informing the Seller of his refusal by phone or by sending a corresponding application to the Seller’s e-mail address.
8.7 The Seller receives information about the ip-address of the Site Visitor. This information is not used to establish the identity of the Website Visitor.
8.8 The Seller is not responsible for the information provided by the User/Buyer on the Website in a publicly available form.
8.9 The Seller is entitled to record phone conversations with the User/Buyer. In this case, the Seller undertakes: to prevent attempts of unauthorized access to the information received during telephone conversations and/or transferring it to third parties not directly related to the execution of Orders, in accordance with clause 4 of Article 16 of the Federal Law "On Information, Information Technologies and Information Protection".
8.10. The Buyer consents and allows the Operator and the Operator’s counterparties to process the Buyer’s personal data using automated database management systems and other software specially developed on behalf of the Operator.
8.11. The Buyer has the right to request from the Operator full information about his personal data, its processing and use, as well as to request the exclusion or correction/addition of incorrect or incomplete personal data.
8.12. The Customer may refuse to receive newsletters, advertisements and other information without giving a reason in one of the specified ways:
— The client can choose mailing options or opt out by pressing the "Unsubscribe" button in the email;
— The Customer can contact the Seller’s Customer Service by phone listed on the website at en.provansbelimova.com
in the "Contacts
8.13. The Seller is obliged not to disclose the information received from the Customer. It is not considered a violation to provide information by the Seller to agents and third parties acting on the basis of agreement with the Seller to fulfill obligations to the customer.
9. Period of validity of the Public offer
9.1 This Public offer shall be effective from the date of its acceptance by the Visitor / Buyer and is valid until the withdrawal of the acceptance of the Public offer.
10. Additional Terms and Conditions
10.1 The Seller has the right to assign or otherwise transfer its rights and obligations arising from its relationship with the Buyer to third parties.
10.2. The online store and provided services may be temporarily, partially or completely unavailable due to preventive or other works or any other reasons of technical nature.
10.3 The relations between the User/Buyer and the Seller shall be governed by the provisions of the Russian legislation.
10.4 In case of any questions or complaints from the User/Buyer, the User/Buyer may contact the Seller by phone or by any other available means. All disputes arising between the parties shall try to resolve by negotiation, if no agreement is reached, the dispute shall be submitted for consideration by a judicial authority in accordance with the current legislation of the Russian Federation.
10.5 A court ruling that any provision of this Public Offer is invalid shall not invalidate the remaining provisions.